Thanks to our participating lenders, MFA’s Reservation/Compliance volume remains at record highs. We assure you that all efforts and available resources are being allocated to review files as quickly as possible. MFA will guarantee the following timeframes for the weeks leading up to the Christmas Holiday:
- MFA guarantees that compliance files uploaded by the 5:00 pm MST on December 15, 2017 will be reviewed by the close of business on December 22, 2017.
- MFA guarantees that compliance suspense conditions uploaded by the 5:00 pm MST on December 18, 2017 will be reviewed by the close of business on December 22, 2017.
We cannot guarantee that compliance files and suspense conditions uploaded after the aforementioned dates will be reviewed prior to the end of the year. Files and conditions will be reviewed in the order that they are received. Thank you for your patience and understanding.
We respectfully ask that you limit communication with our office staff to issues that are pertinent to your files in process. Please direct general questions and status requests regarding files to your Homeownership Representative. Lenders should also ensure that an adequate number of employees have access to MFA’s reservation system so that loans may be retrieved and conditions viewed as needed.
Please exercise additional due diligence by reviewing all documents before submitting the file to MFA for review. A complete and accurate file submission will not only expedite the approval process but will help ensure a timely closing.
Thank you for participating in MFA’s programs. Should you have any questions, please contact an MFA Homeownership Representative.