Servicing Department Staff

Irene Moreno
Collection/Workout Specialist
Responsible for all collection activity on delinquent loans to include collection calls, collection notices and letters, property inspections, demand letters, workout plans, formal repayment plans and foreclosure referrals. Specializes in the FHA loss mitigation and is responsible for ensuring that all regulatory guidelines for HUD, FHA, VA, RHS, RESPA and PMI companies are met. Also responsible for the set up, maintenance and disposal of real estate owned (REO) properties and provides quality bi-lingual customer service to MFA borrowers. Assists in other areas of the department as needed.

Pat Rogers
Mortgage Servicing Specialist
Responsible for MFA Master Service processing, bankruptcy and foreclosure processing to include the handling of all legal notices and attorney correspondence, Sub-servicer and MFA foreclosure tracking, new loan set-up for single family, multifamily principal draws, reserve draws and escrow disbursements, subordinations, interest rate modifications and year-end processing. Liaison for research and preparation of single family and multifamily release of mortgages, payoffs and single family escrow disbursements and original document control. Provides quality customer service to MFA borrowers and assists in department special projects.

Blanca Vasquez
Mortgage Servicing Specialist
Responsible for MFA direct servicing cash transfers and account reconciliation, multifamily servicing, which includes new loan set up, debt service, prepare and mail monthly billings, investor reporting to include MFA loans, Neighborhood Services (NHS), Homewise, Isleta Pueblo and State Investment Council, monthly HUD premium billing reconciliation and Servicing department research and special projects. Provides quality bi-lingual customer service.

Angel Candelaria
Mortgage Loan Representative
Responsible for the payment posting duties, which include the upload of the a.m. and p.m. lockbox file, set up and maintenance of the auto draft file, balancing daily cash, and generation of the daily bank transfer letter, status tracking of all payment and payoff activity, preparation of payoff notification forms, original document custodian responsible for the in-take, management of the original document tracking database, document imaging and document inventory for MFA original documents. Files and pulls original documents and assists the Collection/Workout Specialist with monthly collection calls, assesses monthly late charges and generates late charge letters. Responsible for all written customer correspondence, provides quality customer service.

Natalie Zamora
Mortgage Loan Representative
Responsible for all MFA single family escrow disbursements to include the generation, balancing and request for cash transfer for all escrow items due and payable on direct serviced single family loans. Also responsible for payoff processing to include verification of receipt of funds, notification of payoff, preparation and execution of the release of mortgage, recording and tracking of all MFA payoffs. Provides quality customer service.